Terms and Conditions

Mission

“Offer our clients the possibility of living the trip of their dreams totally personalized through our team of local experts who will seek to satisfy their your needs through a pleasant conversation to understand the purpose of you trip. ”

Vision
” Position ourselves in the Souther Nicoya Peninsula market as the leading travel agency in Experiential Tourism that is characterized by its excellent quality of service, diversified product and continuous search for excellence, thus seeking to achieve the preference and loyalty of our customers.”

 

Policies and Conditions

 

  • Cancellation Policies:
    • If canceled less than 15 days prior the service, No Refund, plus credit card or paypal processing fee ( 5.5% fee ) of the total amount.
    • If canceled 15 to 29 days prior the service, 50% refund plus credit card or paypal processing fee ( 5.5% fee ), of the total amount.
    • If canceled more than 30 days prior the service, Full Refund plus credit card or paypal processing fee ( 5.5% fee ). Of the total amount.

    Reservation Policies:

    • All services booked by Customer are paid for in advance and confirmations are issued to the Customer electronically for convenience.
    • No bookings can be considered confirmed until we verify availability and payment is made.
    • We will issue booking confirmations by email.
    • Any service modifications made up to 24 hours from the time of the Service; the only fees, penalties, and time restrictions will impose on the customer are those which are imposed by the applicable service providers and not under our control.
    • Last minute modifications requests (24-48hrs from the time of service) must be directed to our operations office (p: 26 83 00 38 / 87 43 67 68) 

    email: info@santateresavacations.com

    • Any services or modifications requests cannot be considered confirmed or guaranteed until Customer makes new payment arrangements if there is a price increase, and provides Customer with updated confirmations.
    • Customer has read and verified the details and dates of the Services and by continuing with payment online agrees that everything is correct.

    Liability:

    • We can not be responsible for any change or cancellation beyond its control such as: strikes, public demonstrations, weather conditions, wars, natural disasters or acts of terrorism. No reimbursement applied.
    • We can not be responsible for schedule changes or delay problems with ferry services or flights (national and international), including accidents or loss of luggage during the journey.
    • We are not responsible for any personal belongings left in our vehicles.

     

    Insurance and Permits:

    • Our company as our patherners providers are up to date with all mandatory government regulations and insurances.

     

    • Santa Teresa Vacations works in conjunction with other land transportation companies; agencies that provide quality, comfort and safety services throughout the national area.

    We also work jointly with Aerobell Airlines, carrying out air transports from Tambor Airport to Tobias Bolaños International Airport, located in Pavas de San Jose, minutes from the capital and other destinations within and outside the national area. Airport.

 

  • Environment Policy In Santa Teresa Vacations we are aware of the current environmental problem and, as supporters of sustainable development, we consider prevention, protection and conservation of the environment as a priority. For this, we have acquired a serious commitment focused on establishing an adequate environmental management that allows us to identify, control at all times and minimize the impact on the environment of our activity as a Tours Sales Agency.This commitment is embodied in this Environmental Policy, which establishes the following guidelines and general principles:
    • Develop and implement environmental management procedures that allow us to continuously reduce the impact of our activity on the environment through prevention, reduction and proper management of our environmental aspects and efficient use of resources.
    • Progressively establish objectives focused on pollution prevention, not only the reduction of the impacts produced, carrying out a continuous improvement in the environmental behavior of our organization.
    • Foster the environmental awareness of all personnel and involve them in the environmental actions they carry out through the communication of the Environmental Policy and objectives, adequate training and the development of environmental awareness programs.
    • Disseminate the commitment to improve and protect the environment of Santa Teresa Vacations among our suppliers, customers and the general public.

    The Santa Teresa Vacations Department voluntarily assumes responsibility for making this Policy a reality and effectively supports the participation of all staff. For this, it undertakes to direct and motivate its employees to achieve the objectives proposed in the Environmental Management System.

     

    At the same time, giving the example, we are a company that we have hired a cleaning products distributor, both for the office and for the washing area of ​​our mobiles, where all the products are biodegradable and environmentally friendly, of In the same way, our mobiles for the transport of tourists have an integrated system for reducing polluting gases and friendly to the environment.

    – We have a waste recycling program, which we classify and send to collection centers where they will handle the proper process.

    – We are part of the program “No to the use of single-use plastic” where we apply this practice in reducing the use of plastic bags, straws and all plastic products that are single-use and thus collaborate in the care of the environment.

 

ASSUMPTION OF RISK; HOLD HARMLESS AND INDEMNITY TERMS.

ANYWHERE, TOGETHER WITH ITS AFFILIATES, PARTNERS, OWNERS, DIRECTORS, OFFICERS, AGENTS, AND EMPLOYEES (COLLECTIVELY, THE “ANYWHERE INDEMNIFIED PARTIES”) ACT ONLY AS AGENTS SELLING TRAVEL RELATED SERVICES AND BOOKING SUCH SERVICES. WHILE WE STRIVE ONLY TO WORK WITH THE BEST SERVICE PROVIDERS, THE ANYWHERE INDEMNIFIED PARTIES ARE IN NO WAY LIABLE FOR ANY ACT OR OMISSION MADE BY ANY SERVICE PROVIDER, THE RESULTS OF WHICH MAY INCLUDE BUT ARE NOT LIMITED TO DAMAGES, LOSS, OR INJURIES TO CUSTOMER OR OTHER TRAVELERS PAID FOR OR TRAVELING WITH CUSTOMER. YOU ACKNOWLEDGE AND AGREE THAT THE ANYWHERE INDEMNIFIED PARTIES HAVE PERFORMED REASONABLE DUE DILIGENCE INTO HELPING PUT TOGETHER CONNECTIONS WITH THIRD-PARTY SERVICE PROVIDERS THAT SUIT YOUR EXPRESSLY STATED PREFERENCES, BUT THAT IN EACH OCCASION THE ULTIMATE DECISION TO SELECT SPECIFIC REQUESTED SERVICES AND ENGAGE SPECIFIC THIRD-PARTY SERVICE PROVIDERS IS SOLELY AND EXCLUSIVELY THE CUSTOMERS DECISION, AND IS BASED ON THE CUSTOMER’S OWN INVESTIGATION INTO THE OPTIONS AVAILABLE TO CUSTOMER, AND NOT SOLELY ON THE ADVICE OR RECOMMENDATION OF THE ANYWHERE INDEMNIFIED PARTIES. ADDITIONALLY, THE ACTIVITIES INVOLVED IN THE REQUESTED SERVICES MAY INVOLVE DANGEROUS ACTIVITIES, UNFAMILIAR LOCATIONS AND OTHER RISKS ASSOCIATED WITH TRAVELING ABROAD. PLEASE BE AWARE THAT THE CUSTOMER IS SOLELY AND EXCLUSIVELY RESPONSIBLE FOR THEIR OWN WELL BEING AND FOR THEIR BELONGINGS AND POSSESSIONS, AND THAT CUSTOMER IS ENGAGING IN EACH OF THE REQUESTED SERVICES AND RELATED ACTIVITIES AT CUSTOMER’S OWN RISK, AND CUSTOMER HEREBY EXPRESSLY ASSUMES THAT RISK. THE ANYWHERE INDEMNIFIED PARTIES CANNOT AND SHALL NOT BE HELD LIABLE FOR ANY DAMAGES, LOSSES, OR INJURIES OCCASIONED BY YOUR TRAVELS OR THE SERVICES OF THIRD-PARTY SERVICE PROVIDERS, OR THAT ARE OUTSIDE ITS REALM OF CONTROL.

BY CONTINUING WITH PAYMENT, CUSTOMER VOLUNTARILY, KNOWINGLY AND WILLINGLY ASSUMES ALL RISK AND FULL RESPONSIBILITY FOR ALL THAT MAY OCCUR DURING TRAVEL, WHETHER KNOWN OR UNKNOWN, AND HEREBY AGREES TO DEFEND, INDEMNIFY AND HOLD THE ANYWHERE INDEMNIFIED PARTIES HARMLESS AGAINST ANY SUCH DAMAGES, LOSSES, OR INJURIES TO CUSTOMER AND ALL OTHER TRAVELERS THE REQUESTED SERVICES APPLY TO. CUSTOMERS PAYMENT INDICATES CONSENT TO THE ABOVE TERMS AND CONDITIONS AND ON BEHALF OF ALL ACCOMPANYING TRAVELERS AND AGREES TO CONVEY THE CONTENTS OF THIS AGREEMENT TO ALL OTHER TRAVELERS THE ABOVE SERVICES REQUESTED MAY APPLY TO.